Good Place to Start - Participant Services Representative Mercer Employee Review

3.0
Oct 28, 2010
Recommend
CEO approval
Business Outlook

Pros

-Good intro in a fast-paced environment - A lot of ability to work OT and earn some extra money - Everyone is willing to help and give information

Cons

- Everything is based on stats.. performance, bonuses, raises, etc. - It's almost a competition as to who can work the most insane hours to get noticed and stand out. - Clear career path but uncertain as to how soon that could come to fruition. - At first the call volume is light but once they decide you can take more calls it's non stop throughout the day.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

avatar
Mercer Response
5d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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Mercer Response
5d
Thank you for sharing your feedback about career growth and development at our company. We understand the importance of professional growth and appreciate you bringing this to our attention. If you are seeking guidance or support in your career development, we have resources available to help. Your HR partner team can provide information on internal job postings, career counseling, and guidance on skill development. We encourage you to reach out for assistance.
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