mediocre - Participant Services Representative Mercer Employee Review

They were extremely understaffed in the call center. Lack of consistency between managers. Job was temp to hire, but people who had been working there for years told me they had only recently been hired. They said average time to move out of the call center was 1-2 years but many people had been there 3+ without a promotion, and I don't recall meeting anyone who moved up in that short of a time period. Many people said they basically don't want you if you do not become a licensed representative, which they say is optional (but desirable because it is a great opportunity and you make more $$) when you first get hired.