Great campus and training, but support is lacking - Customer Care Advocate MetLife Employee Review

Not going to get as much support from ANYONE in this position. You’ll get a lot of calls from claimants attempting to reach their Case Managers — and may I say the Case Management team is AWFUL. As they won’t either call back or reach back at the wrong times, they’re always understaffed and backlogged. So you’re basically a junior Case manager, by doing their job on top of yours with little pay. The PTO system is horrid, as it’s designed unfairly for us to request off, while my supervisor can just take time off without any issues. The bonus is not as glamorous as they describe it, there’s little growth in the company if your starting in this position, and if you want to move up, you actually would need to leave the company to build experience as they always hire management outside, or hire someone who’s been here 15+ years for a smaller step up. Don’t even waste your time here if you have a degree. You will be disappointed. The call volume is intense and it will stress you out as it’s a toss up of both angry customers and customers who are dealing with real life problems, and you’ll feel like you can’t help them because you’re both at the mercy of the case manager. And they’ll have cases sitting for weeks or even months without a Case worker at all..