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      MetLife

      Engaged Employer

      MetLife reviews

      Too big of a company to not invest in their Operational Systems - Customer Service Representative II MetLife Employee Review

      3.0
      Jun 8, 2017
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, PTO, gorgeous work atmosphere and location

      Cons

      Mgmt was not flexible, no loyalty to staff, computer and telephone systems would not allow a good workflow to customer calls.

      Explore other reviews about MetLife

      5.0
      Apr 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture that actually cares about customers and employees

      Cons

      Old school and Legacy environment

      5.0
      Jul 10, 2026
      Sr customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are fantastic Room to grow

      Cons

      Back ro back calls Hard on mental health

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