Pros
The best part of Metlife's Customer Response Centers are the benefits and my fellow co workers. We are told we cannot get a union or we will be fired. We do have excellent healthcare but very expensive for the employees. Metlife does give an annual bonus which comes in March and is very welcome. Metlife also offers virtual home agents but you have to be on call all the time the company is open. They do offer flex scheduling where you make up time if you need to go to a doctor's appoitment.
Cons
We are currently outsourcing our customer service to Costa Rica and we are forced to train the people who we believe will eventually take our jobs. Metlife changes our job duties and adds more work to make it impossible to get bonsues and extra points. They are very very strict on attendance. We only get 3 sick days per year where other companies in the Dayton Ohio area give 6 to 7 a year. We also opened a Global processing center in India and now all mail and corrospondence is sent over seas without the knowledge of our policy holders. They did offer identity resolution services to the policy holders if some how your identitity were to be stolen say by someone in India. The supervisors are always stressed and never ever have time to talk to the employees. To sum it up it is very disfunctional family in the customer response center in Dayton Ohio