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      MetLife

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      MetLife reviews

      Auto & Home CSR - careful before you apply - Customer Service Representative MetLife Employee Review

      1.0
      Aug 27, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people, company’s reputation

      Cons

      Dreadfully complex database interfaces. Often had to go through five or six separate (different design) systems for one customer. Two separate help databases? Hello?

      Explore other reviews about MetLife

      5.0
      Apr 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture that actually cares about customers and employees

      Cons

      Old school and Legacy environment

      1.0
      Jun 22, 2026
      Sr. ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job pays your bills. Some colleagues are great at what they do and quite supportive and professional.

      Cons

      Research management is micromanaging, passively aggressive, prescriptive. Unbalanced workload.

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