Job is ok but you can make more money elsewhere - Customer Service Representative Ll MetLife Employee Review

2.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

401k plan was great, Building looks good with a Starbucks inside, Offered ot because no one wanted to work, you have the option to work from home

Cons

The pay was low for a csr ll, which was 15.50/hr when other company’s offer more and overtime does not make up for it, The supervisors are useless and don’t help you when you need it, IT is horrible and the worst I’ve had with a company because they don’t solve any issues, Outdated software and programs that should be updated

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are fantastic Room to grow

Cons

Back ro back calls Hard on mental health

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