Great macro company, but has a few weeds growing within the departments - Customer Service Advocate MetLife Employee Review

Good team, and people and comunity

A lot of changes and re-orgs

Excellent benefits, including a pension, 401(k) match, generous PTO, and solid health insurance. Remote work and work-life balance have been very good. Smart, supportive coworkers who genuinely want to help each other succeed. Large-scale technology environment provides exposure to complex systems. Company is investing in AI and modernizing parts of the technology organization.

Career development can feel inconsistent depending on your department and leadership. Two people in similar roles may receive very different levels of visibility and growth opportunities. Frequent reorganizations and leadership changes create uncertainty and shifting priorities. Agile execution often doesn't match Agile principles. Work is frequently pushed between sprints, priorities change mid-cycle, and teams are expected to adapt without corresponding planning improvements. Cross-functional communication can be siloed, making it difficult to build business knowledge outside your immediate responsibilities. Recognition sometimes appears to favor those with existing relationships or visibility rather than consistently rewarding performance. Compensation is competitive initially but can plateau over time if you remain in the same role.