Understaffed - Claims Specialist MetLife Employee Review

3.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

WFH, PTO, Benefits, 401k company matching

Cons

Expect to be micromanaged. Some managers care about you as a person and some only care about production and numbers. Because of the high claim volume and staffing issues, you will be overworked. Expect to work 40+ hours per week, some weekends, and possibly while on vacation. High turnover because the workload is unreasonable. But hey, at least we can WFH…

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5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Found some awesome mentors that helped me develop

Cons

Some bosses were better than others

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved my job and my coworkers, and the company's health benefits were outstanding. Leaving wasn't an easy decision, but it was the right one.

Cons

I had a toxic manager who micromanaged everything—checking time reports, tracking lunch breaks, and monitoring every minute away from your desk. They often sent multiple emails to communicate a single point because they struggled to communicate clearly. High-visibility projects were consistently given to favorites, while the rest of the team was overlooked. They were also frequently condescending in team huddles and meetings. Based on my experience, they were never taught how to lead people effectively, and I'm genuinely surprised they're still in a management role.

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