So/So experience so far - Customer Care Executive MetLife Employee Review

3.0
Apr 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Job experience is good.salary quite well,I cannot say it’s bad but it’s okay compared to what’s in the market right now.people are nice in my department i can say.

Cons

Holiday is not paid as like additional money in your salary but it is converted into comp off which a lot of people are asking for money instead of converting it into comp off. The process of operations seems unorganized in everything. From operations up to the management seems everything is unplanned. IT sucks! A lot are complaining about the app or portal but seems they unknowledgeable and cluless in everything even the technical error we experience as well as employee of metlife.a lot of unresolved issued we raised.they just keep on adding option and additional work for verifying the laptop you use but the previous issue you reported are still hanging!

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flex time.

Cons

Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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