Poor communication, toxic work environment in. the office - Associate Director MetroPlusHealth Employee Review

2.0
Jun 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits and Pay; working 2-3 days from home

Cons

I worked at MetroPlus for several years until I had to move and get a new job as there are no options for remote work. When I do go into the office, it was really hard to get work done as there is multiple people in the claims department nearby talking loudly inapropriately and fooling around- no leadership is there supervising or watching that they are working. Some staff in that department have their their pants super low and you can see more than you are suposed to. Yes, Thursdays can be for socializing with your colleagues but there must be an expectation of respect and behaving like an adult. When you are in a meeting with them and have to ask them a question at a meeting, even the higher ups in that department will disrespect you in front of everyone to try to doge a question. Its really not worth the 2 hour commute. Keep in mind, that you are forced to take their insurance for the first year, and these same people have access to your sensitive information and can access it without cause which they will do if you even look at them the wrong way. No formal training, the learning and development department is onlly there to serve the higher ups- Unless you are a Director, nobody makes eye contact with you at the office. I am giving 2 stars only because the benefits are great but benefits are mostly controlled by the union, not MetroPlus.

Explore other reviews about MetroPlusHealth

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

Cons

Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

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MetroPlusHealth Response
1mo
Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Pension, impactful organization, more stable than others in the industry, strong finance dept

Cons

Bad in office workspace, too much unnecessary noise, hard to get messages and emails answered. No established hard rules for communication, you have to come in Thursdays no matter what, its too noisy and not productive, too much unnecessary and false gossip, music on full blast, nobody respects each other especially if you have different background, give supervisors more training, many don’t know that they are responsible for their own staff and being role models, many are just only talking to their high ups and peers and not anyone below them.

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