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      Metronet

      Engaged Employer

      Metronet reviews

      It has its ups and downs - Tech Support Representative Metronet Employee Review

      3.0
      Oct 1, 2022
      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely from home is not a problem. They like to shower you with OT. They do not care if you milk them on the OT. Feels rewarding when you can fix technical issues based off you experience.

      Cons

      Constant Outages beyond your control. Mandatory on-call. 50% of the time you spend apologizing for it as if you are a complaint department. Easy to get burnt out from so many angry customers.

      Explore other reviews about Metronet

      5.0
      Jun 15, 2026
      Sales engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, great products to sell. I get all the support I need in my department. I hope I can retire here some day.

      Cons

      Some departments appear to have leadership challenges, thankfully not mine.

      3.0
      Jun 29, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great family environment, and good about adding credits to cx acct

      Cons

      Lack of information about merger fiber

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