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      Metronet

      Engaged Employer

      Metronet reviews

      Terrible - Technical Support Representative Metronet Employee Review

      1.0
      Aug 27, 2024
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work.. for now. Pretty cool atmosphere.

      Cons

      Pay. Pay.Pay. They start Tech support at $17/hr. Insurance is expensive. No perks. Unless you live in a service area, then you get free internet. Tmobile is taking over and EVERYONE is terrified for their future. Did I mention the pay is horrible? You have to post in chat for everything. Going to lunch or break? You have to post it in chat to get approval first. Making an outbound call? Post it in chat. You need a tech scheduled? Post it in chat. It's a very prehistoric feeling system. Training is horrible. It's 3 weeks classroom and 1 week nesting. Out of the 3 weeks, you shadow maybe 3-5 hours of calls and you do roleplay calls for half a day before nesting. The company is a mess.

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      Metronet Response
      1y
      Thank you for sharing your thoughts on Glassdoor. We are sorry to hear about your negative experience. We encourage you to connect with our Associate Resources department to discuss your specific issues in more detail.

      Explore other reviews about Metronet

      5.0
      Jun 13, 2026
      Rts
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management. Lots of work to be done. Room for growth. Great training program before starting

      Cons

      None at all. I love it here

      5.0
      May 21, 2026
      Director, project management
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture established at Metronet really resonates with me. Nearly every employee performs their jobs with an ownership mindset. The leadership team for our division does a remarkable job of establishing vision and setting the tone for the department. It is a very demanding environment, but it is also one that makes celebrating success a part of everyday business.

      Cons

      The only negatives I have encountered are outside of the company's direct responsibilities and are orientated toward the administrative bureaucracy of the municipalities that we have to coordinate work with,

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