Would still be there if given the raises and promotions promised. - Customer Service Representative Micro Center Employee Review

3.0
Nov 27, 2011
Recommend
CEO approval
Business Outlook

Pros

I was promoted from Cashier to CSR. I was also working in the cash office as one of the few employees who could actually count money.

Cons

I was paid very little and promised a raise and overrides I was not given because the previous lady who was both in the cash office and a CSR stole. The lady was caught on camera I am much more honest and worked a lot harder for the company was not given the full raise I was promised despite working many hours of overtime and even training front end managers. One sarcastic front end manager said I was making almost as much as her and should get over it. Well that sucks for her but I had way more computer skills than her, more knowledge worked harder more efficiently and faster they lost a good employee.

Explore other reviews about Micro Center

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

-if you can hustle you can make decent money -room for growth if you can get cool with everyone

Cons

-have to meet the metrics -some of the areas to grow have favoritism

1
5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
1w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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