Good place to start in retail although not the best to stay there long term - Customer Service Representative Micro Center Employee Review

3.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

It's pretty laidback. You make extra from commissions (10% from each replacement plan you sell). Most of the managers are laid back.

Cons

Have to meet name and email capture each month and hit decent commission percent otherwise you have a chance of getting fired. Sometimes customers don't like giving out information so you miss out on the email capture and it ruins you. Coworkers unfortunately aren't your friends. I would definitely watch out what you say cuz it can be used against you.

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Micro Center Response
4y
We do appreciate the feedback you listed in your review. If you would like to further discuss your employment please reach out to Leslie at lwhitley@microcenter.com. or Angie Miller at Home Office HR at 614-850-3150. Thank you Home Office HR team

Explore other reviews about Micro Center

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really enjoyable work environment with passionate employees. Flexible hours as well.

Cons

Nothing. Really enjoyed my experience here.

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Micro Center Response
2w
Thank you for the great review! We appreciate your feedback! Best – Erin Bowyer – senior HR Representative
5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros of being a CSR at Micro Center include a very positive working environment, with friendly CSRs and dedicated leadership who are all happy to help you when needed. Getting along with other CSRs and the FELs has been extremely easy as they have all been very welcoming and knowledgeable. You also have the opportunity to learn a lot about everything at the store so that you can effectively and efficiently help customers with anything that they need.

Cons

The only cons about the job are that you may sometimes have negative experiences with customers as well as not knowing about small, intricate details that actually have pretty large effects. It can also be unclear about what opportunities there are to advance in position, as sometimes management doesn't maintain communication with workers unless it's about something the worker did wrong.

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