The leadership structure is unorganized, leading to a culture of constant overwork and bandaid solutions for longstanding customer issues. There is a significant lack of role clarity; Tier 1 employees are routinely expected to resolve Tier 3 technical issues without the appropriate support or compensation. The General Department, in particular, lacks structure and long term job security. I would advise caution to anyone looking to build a stable career here, as the environment is more about daily firefighting than professional growth