MINDBODY: Have to Step Up The Work Environment. - Sales Development Representative Mindbody Employee Review

• Meetings- there were too many excessive meetings throughout the day. At least 2 meeting per day, with majority of the information not pertaining to the job I did. Definitely a waste of time when the information could have been sent in an email. In addition, so many meetings were the managers gloating about how much commission the sales specialists made, which had nothing to do with my job. • Expectations- the goals were attainable during the training portion. However, once you exited training, the goals were reasonable, but once the company changed the approach for whom they were looking for- the goals were unreasonable. There were months when no one met the expectations. • Music- absolutely terrible. They played the same songs in 100 different remixes each day. It's definitely not conducive of a professional work environment. • Organization- not very organized. Some tools would be provided, and once you realized that these tools sufficed, new tools and demands were thrown our way and would get mixed up with the tools that worked. • There’s favoritism amongst some people and the managers. If the managers liked you and you didn’t meet the goals, they’d keep you around. If the managers didn’t like you and you didn’t meet the goals, you’d be fired. If one of their favorites transferred a lead that didn’t close- there would be an email in my inbox PLUS recognition. However- if I transferred a lead that DID close- i’d hear crickets. In addition, there were certain metrics that had to be met in order to "qualify" for a promotion to sales specialist. However- some people were given promotions who didn't meet the metrics (nor came close to it), but those who were there longer were reprimanded. • Physical Health- this job used to be worth waking up and going to. With time, I could not get any sleep, parts of my body ached and I wasn’t as excited to go to work. • Emotional Health- it’s very stressful. There would be days when I would get upset (outside of work). However- I kept going because I cared more about helping these businesses grow instead of trying to sell a product. I even had a salon reach out to me 2 months after a close and tell me the progress they made with MINDBODY and their future plans. Getting those calls are rare (since I was just an SDR), but I cried after hearing all the things the salon owner wanted to accomplish because that was what I took the job with MINDBODY to do- to help people- and the environment made a complete 180 in the wrong direction. • Commission- a slap in the face. Why is it that with a close, sales specialists would get hundreds of dollars in commission, but an SDR got only double digits for a close? Gloating about it with constant emails throughout the day from different sales specialists isn't really motivating, either. • Pay- some of my coworkers couldn’t even afford a 1-bedroom apartment with one paycheck! It’s sad. • Campaigns- useless. Not much success; now I understand what it feels like to get solicitation emails. It got to the point where I stopped emails and just called. • The scripts- it’s as if the sales department thought they were 1 step ahead of the receptionists, but in reality- the receptionists were 1 mile ahead of the sales department. We ALL know where that script came from! If it could only get Academy Award nominations, but no wins- then something needs to change. it was way too long and full of information that no business owner would care about; some of the SDRs (myself included) have provided this as feedback many times, but to no consideration. • The Gong- please return it back to wherever you bought it from. If someone gets a close, give them a high five and keep it moving. No need to bang a gong that people can hear through the phone. • Scale- there’s too many employees. Don’t get me wrong- I absolutely loved the employees, but there’s way too many. • Competitions- from time to time, there are these competitions that pit us against each other and the incentives just weren't worth it. • Improvement Tools- the “tools” that the company want to utilize to improve the SDR’s were broken. They were too “cookie-cutter” and never identified the root of an SDR’s weakness. 1-on-1 shadowing opportunities help to truly identify areas of improvement instead of some Microsoft Excel workbook (that we all hated to fill out at the end of the day) with flawed function formulas. • Events- if there are company-sponsored events outside of work, we could attend them, but we had to either clock out or use PTO. If we didn’t want to go to the event, we had to stay in the office and work. • Numbers- you WILL be bombarded about your numbers. Even if there are multiple meetings throughout the day, you are still required to hit your numbers. • Leaderboard- WHY?!?!?! Maybe the sales specialists cared, but me and some of my coworkers really didn’t care because how one person performed didn’t affect how we performed nor did it change the work conditions. • Micromanagement- the job of an SDR is already stressful. The last thing I needed was to have my manager watching my every move and listening in on every call instead of letting me make my calls without the stress of being watched at every moment.