employer cover photo
employer logo

A great company with a great culture - Anonymous employee Mindbody Employee Review

4.0
Mar 4, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company really cares about its employees and helps them keep a good life/work balance.

Cons

I feel like the customer service department is the ugly step child of the company. This was very clear during the holiday parties. (In previous companies I worked for there was one large holiday party for everyone. Here there were department parties. Because CS is the largest department, our party was not nearly as special as what other departments got.) It seems that other departments get a lot of the perks and fun activities that others do not. Raise expectations were not realistic.

avatar
Mindbody Response
12y
Thank you so much for your response. With rapid growth, it’s important for us to stay connected as an organization and parties are a great way to do that. In the past MINDBODY had large companywide holidays, but it was often difficult to get everyone’s schedules to align. We still want to party so we started focusing more on the now quarterly “back porch parties” and department parties. It is up to each department head to carry out parties for their team. In Customer Service for example, we have a party once per month catered by a local company. We also celebrate the first week of October, which is recognized as National Customer Service Week, with raffles, activities, prizes, catered lunch, and more. We do this in addition to a December holiday party. Our challenge in recent years has been figuring out how to expand this to other offices and have to rely heavily on the supervisors there to do a lot of the legwork. We’d love to hear more ideas about how we can stay connected and have more fun together! Career wise, Customer Service has a lot to offer and provides opportunities for professional development as is proven in the 120+ promotions throughout the organization over the last 7 years. We do our best to pay appropriate wages for each position, and provide regular increases based on merit. I encourage you to discuss your wage concerns with a supervisor – surprisingly, I’ve only had one person negotiate salary, and I encourage you to have an open, objective, and honest conversation about performance and pay. I know it’s a hard conversation to have, but it’s worth doing especially if you feel there are efforts and demonstrated performance that are going unrecognized.

Explore other reviews about Mindbody

5.0
May 29, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully remote and great team members

Cons

No cons at this moment

4.0
Nov 11, 2024
Recommend
CEO approval
Business Outlook

Pros

During my time at Mindbody, I was fortunate to work in an incredibly supportive team environment. The team was collaborative, fostering a positive and productive atmosphere where everyone’s ideas were valued. My managers played a key role in creating this supportive culture. They were not only approachable and encouraging, but also inspiring leaders who gave me the freedom to take initiative and grow within my role. One of the most rewarding aspects of my experience was the creative freedom I was given. I had the opportunity to explore new ideas and approach challenges in innovative ways, which made the work both exciting and fulfilling. This level of trust and autonomy helped me build my confidence, expand my skills, and develop as a professional. Additionally, the work culture at Mindbody emphasized collaboration, making it easy to share ideas and tackle problems togethe

Cons

While my experience at Mindbody was largely positive, there were a few challenges I encountered. One significant issue was the constant turnover in leadership. This frequent change in management created a sense of instability, as new leaders would often come in with different priorities and approaches. As a result, it sometimes felt like no one was on the same page, leading to a lack of direction and clarity. This inconsistency caused a fair amount of disorganization within the company, making it difficult to align on goals and strategies. The shifting leadership dynamics created some challenges in maintaining a consistent workflow and made it harder to build long-term plans. Despite the supportive team environment, this lack of continuity in leadership was a noticeable drawback.

See reviews by: Helpful|Rating|Date|All