12y
Thank you so much for your response. With rapid growth, it’s important for us to stay connected as an organization and parties are a great way to do that. In the past MINDBODY had large companywide holidays, but it was often difficult to get everyone’s schedules to align. We still want to party so we started focusing more on the now quarterly “back porch parties” and department parties. It is up to each department head to carry out parties for their team.
In Customer Service for example, we have a party once per month catered by a local company. We also celebrate the first week of October, which is recognized as National Customer Service Week, with raffles, activities, prizes, catered lunch, and more. We do this in addition to a December holiday party. Our challenge in recent years has been figuring out how to expand this to other offices and have to rely heavily on the supervisors there to do a lot of the legwork. We’d love to hear more ideas about how we can stay connected and have more fun together!
Career wise, Customer Service has a lot to offer and provides opportunities for professional development as is proven in the 120+ promotions throughout the organization over the last 7 years. We do our best to pay appropriate wages for each position, and provide regular increases based on merit. I encourage you to discuss your wage concerns with a supervisor – surprisingly, I’ve only had one person negotiate salary, and I encourage you to have an open, objective, and honest conversation about performance and pay. I know it’s a hard conversation to have, but it’s worth doing especially if you feel there are efforts and demonstrated performance that are going unrecognized.