Great company, awful pay - Data Conversion Specialist Mindbody Employee Review

Thank you for the opportunity to clear up some misinformation! I’d like to respectfully challenge some of what is presented here to present a balanced viewpoint and to avoid any further confusion. As a company, we actively research compensation packages to benchmark against wages, and benefits while considering Cost of Living. Within SLO County, Cost of Living is 4% below the state average- as an example, comparing San Diego county to San Luis Obispo county shows an overall index of 133 (San Diego) and 117 (San Luis Obispo). However those choosing to live directly in the city of SLO as opposed to the many other towns and cities, will pay more in rent. With lower than average transportation costs, and rare traffic to contend with, it’s a great strategy for saving on housing and save for home purchase elsewhere. It’s an opportunity cost situation. Our employees love working here and love their jobs, so it isn’t uncommon for team members to live in surrounding cities (some only a 10-15 minute drive away). This is totally up to you and your family needs. While we are a fast growing company (ranked for the 6th year in a row by Inc. 5000), there are challenges that come with that- including communication which I imagine is a challenge for most organizations like ours experiencing massive growth. However, MINDBODY is a company committed to continuous improvement, which requires participation from all team members to ensure across silo communication. We are actively working to consolidate our client databases and ticketing systems to bring greater transparency and reduce customer effort when they need to speak to more than one department. Internally, we use email, VOIP phones, and instant messaging to communicate with each other as well as plenty of face-to-face meetings. Communication is everyone’s responsibility – if there is a disconnect felt among the Conversions department and other teams, please talk about the challenges and opportunities for improvement. Be a catalyst for change. About salary: to suggest that we undercut salaries to make giant profits is a little silly. While we can’t post company confidential information, we are happy to discuss this with you privately. I suggest you bring this up with your direct manager for clarity. Additionally, each individual has an opportunity and a responsibility to negotiate pay prior to signing an offer. You can approach your supervisor at any time with this. These are hard conversations to have but not any harder than keeping it to yourself. Overall, we want you to be happy here, but only you can take that first step by addressing what is bothering you directly and constructively with your supervisor or Human Resources if you feel unable to approach your supervisor. We need everyone to speak openly with those in managerial or HR roles so we can thrive as a company!