Could be Great, But Isn't - Product Support Specialist Mindex Employee Review

2.0
Oct 8, 2021
Recommend
CEO approval
Business Outlook

Pros

There is a lot of free food in the office and at events. Working here boosted my resume and I did acquire a wealth of knowledge through working and the training website that they subscribed too. I also received a lot of Mindex merchandise. I was also payed competitively, but even with those few positives it didn't make up for how I was treated.

Cons

The culture behind the IT support team was not professional and consisted of constantly berating each other and making you feel uncomfortable. Any time this behavior was challenged nothing was done about it. Towards the end of my time there it was a hostile work environment that I wasn't comfortable in. HR did not fix these issues in an acceptable manner. There isn't a good work/life balance. It's expected to give your soul to this company even if you are struggle with personal health issues you are expected to come to work even if you physically and mentally cannot do it. Everyone in the office gossips about each other. The office space completely lacks any kind of diversity or inclusion. They are not accommodating or understanding of people disabilities.

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Mindex Response
4y
We are sorry to hear that your experience at Mindex was not a positive one. We strive to meet the personal and professional needs of each of our 300+ employees but, clearly, we fell short with you. We take your comments seriously and will work with HR to make improvements for the future.

Explore other reviews about Mindex

5.0
Feb 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of direction in the company, and great fellow employees

Cons

Benefits aren't amazing, but that seems to be a trend

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Mindex Response
2mo
Thanks so much for the 5‑star review and for sharing your experience! We’re glad to hear you’re enjoying the direction of the company and the people you work with. Our team and culture is something we’re really proud of. We also appreciate the honest feedback around benefits and will continue to keep that in mind as we evolve. Thanks for being part of the team!
4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Teams are great. The engineers and managers are nice and very smart

Cons

Limited career movement, dependent on partnership with Paychex

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Mindex Response
1mo
Thanks for taking the time to share your experience and for being part of Mindex for the past few years. Really great to hear your callout on the team having smart, supportive people to work with is something we care a lot about. We also appreciate the honest feedback around career growth. That’s something we’re actively working on, whether it’s creating clearer paths for advancement or expanding development opportunities across teams. On the client side, including our partnership with Paychex, we know that experience can vary by project. We’re continuing to focus on making sure our teams feel supported and have opportunities to grow, regardless of assignment. Thanks again for the feedback, it’s helpful and appreciated!
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