Client services associate - Client Service Associate Miniluxe Employee Review

1.0
Mar 9, 2018
Recommend
CEO approval
Business Outlook

Pros

40% off retail. Free services but only if you go in before or after your shift. If you don’t have time to get your services done on the days you’re working then you get 40% off instead.

Cons

-No breaks! -If you have to pay for parking they will not reimburse you. And if it’s meter parking, you don’t always get a chance to refill it if the store is busy. It’s not worth the parking tickets. -If you’re hired for the front desk, you’re expected to act like a manger without the pay or title of manager. If there’s a difficult client who is unsatisfied with their service, the client services associate is the one getting yelled at for it. The highest pay they’ll start you with is $12/hr (only $1 above minimum wage in Massachusetts). -The title used to be “Client Services Manager” until the workers started complaining that they were considered managers but not getting paid as such. That’s when the company changed the title to “Client Services Associate” so they could expect the same work but continue to pay low.

Explore other reviews about Miniluxe

5.0
Mar 30, 2025
Recommend
CEO approval
Business Outlook

Pros

open minded Leadership, easy to communicate with Leadership

Cons

Slow process to implement changes & new projects

1.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

I love the girls! I worked with them for years and the team really makes the environment special. Clients are particular but it is expected in this industry and I have also met great people along the way over the years!

Cons

HQ is all over the place and out of touch. District leader is not sensible to the team and cares for numbers only. I've been pushed to days I just break down from pressure working alone in the front on busy peak days and still being micromanaged. Upon expressing concerns, the attitude was that of "I get not everyone is like me who can handle it." Corporate supports that too and it shows by their disregard to not address this. The company is not as they portray. It is not women led and unfortunately, it has become hostile.

See reviews by: Helpful|Rating|Date|All