Room to Grow - Customer Service Director Miniluxe Employee Review

5.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Working at MiniLuxe you will get Continuous support from your team leaders. The ability to have a two-way conversation with your manager allows you to have a say in what is happening in our business. They are transparent and want to make sure we all have an idea of what's going on. What has kept me here for the past 7 years has been the Employee First attitude, which they have consistently upheld since I started. Caring about the company culture who are our employees are and what talent they have to offer is at the forefront of any conversation, along with always thinking of a new way to provide further education or how to develop their teams - from Designers to HQ members. It's really helped me to pave my own way on how my job has been formed. Annual reviews are consistent and really allow them to follow their employee on their journey and celebrate the strong efforts taken to go above and beyond during the year. MiniLuxe is a place of inclusivity and diverse backgrounds. The company makes every effort to honor and celebrate cultural traditions and holidays. They support and backup their teams and have a strong sense of integrity Did I mention 2 free services a month?!

Cons

No company is perfect, when I started at MiniLuxe had trickle-down communication issues, and experienced growing pains when growing this business to new regions. There we quick decisions that did not always work out that could cause friction in operations. MiniLuxe is faced pace and moving quickly, with a growing company you need to be organized and willing to change. I have seen a significant turnaround in this company since I started. MiniLuxe has owned up to a lot of the company issues over the past few years, and I see a company that is standing tall and has made significant changes learning from past mistakes. They are always willing to take feedback and work towards making things right.

Explore other reviews about Miniluxe

5.0
Mar 30, 2025
Recommend
CEO approval
Business Outlook

Pros

open minded Leadership, easy to communicate with Leadership

Cons

Slow process to implement changes & new projects

1.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

I love the girls! I worked with them for years and the team really makes the environment special. Clients are particular but it is expected in this industry and I have also met great people along the way over the years!

Cons

HQ is all over the place and out of touch. District leader is not sensible to the team and cares for numbers only. I've been pushed to days I just break down from pressure working alone in the front on busy peak days and still being micromanaged. Upon expressing concerns, the attitude was that of "I get not everyone is like me who can handle it." Corporate supports that too and it shows by their disregard to not address this. The company is not as they portray. It is not women led and unfortunately, it has become hostile.

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