Toxic management, chaotic work environment - Patient Care Coordinator Miracle-Ear Employee Review

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Helping elderly with their hearing Gaining more admin experience

Cons

-Managers lied about job description and pay -Micromangement from both managers and coworkers -Blame heavy culture, passive aggressive management -You have to train yourself -Cold calling the elderly and feeling bad about it -Nepotism based hierarchy -Either your store is slow and boring or constantly busy and chaotic Helping people hear clearly is so satisfying and fulfilling. But management is controlling and cult like and won't train you properly. When I'd ask questions I'd get word filled non answers so they can say they helped you, and management will call you dumb if they don't ignore your questions completely. There's a lot of really talented Hearing specialists at this company but management takes advantage of that and makes them go to work at different stores throughout the region like they're pawns. A lot of people I've talked to said they will often have to travel 1 or 2 hours to get to work for open houses and this was unfortunately normalized. It's sad management consistently keeps morale low, its most likely whats causing high turnover rates and keeping good employees from staying long. A lot of these hearing specialists deserve better rather than being made to travel crazy distances and work multiples stores. Overall, I think management is lacking in ethics and empathy and overtime it can trickle down to the employees

avatar
Miracle-Ear Response
1mo
Thank you for sharing your experience. We’re sorry to hear about your concerns related to management and training, and we’re actively working to improve consistency in leadership support and employee development. Your feedback is valued.

Explore other reviews about Miracle-Ear

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support from all levels of management. Invested in your development and career path. You get to change people lives everyday. Restore communication to those who have hearing loss. Compensated for hard work and success. Benefits and 401k program

Cons

Owned by Amplifon based in Italy. Upper mobility seems limited for those in US. But they are striving to make more opportunities for those in US.

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money and Satisfaction when times are good and you have a lot of new patient appointments.

Cons

Managements only cares about metrics. Marketing will fail for sometimes months causing sales and income to plummet of no fault of your own. You are swindling people with very expensive devices on the premise that our aftercare is somehow different than others.

See reviews by: Helpful|Rating|Date|All