AVOID IF YOU CAN!!!! - Customer Service Representative Mobile Health Employee Review

Great place to work and culture

Growing company with struggles like any organization

- Fully remote work environment - Some talented and hardworking colleagues who genuinely cared about helping clients, doing the best they can - Learned how to handle high-pressure situations (though for all the wrong reasons)

- Unrealistic goals with zero support from leadership. - Leadership prioritizes profits over people (both employees and clients). - Constant dishonesty with clients about what the product can actually do. - The product is unreliable and doesn't deliver on promises made during the sales process. - Customer Success team is expected to fabricate and stretch the truth on product capabilities and product improvement timelines to retain accounts. - Company is bleeding clients to more capable, affordable competitors. This company has relied on longterm relationships with clients for retention and that simply is not sustainable enough now. The blame is then shifted to the Account Management Team for that churn. - Even after leaving, clients still reach out to me for help because Mobile Health failed to notify them of my departure. - Company took a nose dive when longtime CEO left. He put his trust into a truly incompetent leadership team that only talked in circles without ever providing real solutions to consistent problems. - As an employee when you highlight bottlenecks and ask for support to challenges that make it impossible to do your job, you are terminated.