Management is poor and under qualified - Medical Claims Processor Moda Health Employee Review

2.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

-Somewhat flexible schedule (although my manager would demean me if i wanted to actually flex time which was allowed.. you were expected to work the standard 9-5 regardless of being a flex employee) -Free coffee -Free tea -Room for "advancement" -Comfy chairs?

Cons

-Favorites, most managers had favorites. If you challenged the status quo, you were labeled as someone who needed to go. -Management was always the first to know (aka layoffs and other politics) yet lower employees were always the last to know. Essentially, you found out corporate info through the news prior to your manager. -Environment did not allow for a healthy work life. You were expected to sit down, put your head down, and work. -No applicable professional development. Rules were all "made up" and no real work experience could be applied once you leave Moda. -Health insurance through Moda as an employee was more expensive with less benefits than my current job which is not in healthcare. Absolute shame! Set the standard for other employers in the market, don't be bottom of the totem pole... -Mandatory Saturdays if claims are backed up... Start time was 6am! MANDATORY 6am overtime on saturdays.... So much for work/life balance? -Last but certainly not least..... HR. Human Resources was incredibly shady. They pulled me into their office after they had obtained a personal text I had sent to a coworker about the layoffs. They warned me to keep my mouth shut. This was incredibly inappropriate and quite frankly was none of their business as I never signed a disclosure agreement upon employment. Be honest with your employees and stop hiding the truth from them!

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Moda Health Response
8y
Thank you for your candid feedback. We agree that we have a great team and are sorry that you did not have a positive experience. We are working to improve communication between management and our employees. While we are confident we have made strides in this area, we are not finished. Our goal is to build a reputation for quality, service and innovation at all levels of the company. We appreciate your sharing your perspective, because employee feedback like this helps us advance our mission to be better, every day. Thanks again!

Explore other reviews about Moda Health

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable company and management with low turnover and very good work life balance. Pay is not too bad, but primarily the good parts of Moda are about the stability. Part of the reason Moda is stable is because you can move around the colony and get promoted. There are people who have worked here for decades. This is a company that retains its people.

Cons

The pay isn’t as high as companies that tend to be less stable. For me the trade off is good, as my sanity is preserved.

5.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, stable environment, pay is decent for skilled roles

Cons

a better 401k plan would be good with quicker vesting

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