2.0
Apr 13, 2023
Former employee
Portland, OR
Recommend
CEO approval
Business Outlook
Pros
Remote work Always Hiring High possibility to transfer departments once working in this position in Moda Friendly workplace
Cons
As soon as onboarding was complete specialists were expected to manage approx 200 accounts. It was a high workload for the minimum wage page. It was stressful and brokers or clients would often call throughout the day with complaints about account balances outside of this position's control. The tension between departments was inevitable as account balances would prevent coverage for other company employees. This would land on the billing specialist's desk in addition to the already heavy workload. Overall poorly organized department and very high employee turnover.