Great place to work virtually - Customer Service Representative Modern Animal Employee Review

5.0
Nov 10, 2023
Recommend
CEO approval
Business Outlook

Pros

I am a fully remote employee and have been with the company for more than a year. While there are challenges, I have consistently felt supported, heard, and challenged in my job. I can honestly say this is the best place I have ever worked and I have never dreaded getting out of bed in the morning to go to work as I have with other past jobs. The virtual care team is a great bunch of people who truly value and support their teammates

Cons

MA is still a startup and there’s lots of growing pains, it’s to be expected when things are being done or thought of that hasn’t been done before in the veterinary feild. Sometimes it feels like we’re reinventing the wheel but the intent is good and feedback is encouraged to fix what isn’t working for everyone

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Modern Animal Response
2y
Thank you for your thoughtful review! We're thrilled to hear that you feel supported, valued, and excited to start each workday with us. Our Virtual Care Team is truly exceptional, and your positive feedback means a lot. We appreciate your understanding and patience as we grow together and navigate new paths in the veterinary field. Your insights and feedback are crucial as we continue to improve!

Explore other reviews about Modern Animal

5.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers. Good opportunity to build clinical and technical skills. Management values teamwork and open communication. Different types of cases. Competitive pay and benefits. Positive environment focused on quality patient care daily.

Cons

Emergency cases can change daily schedules

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I think the compensation is decent, with average hourly rate and medical insurance. Free and automatic Modern Animal membership which gives you discounts on product and services.

Cons

What you see on the outside, isn’t what it actually is on the inside! You see friendly faces and accommodating staff, assistants, and vets, but in truth, the workplace is hostile with demanding seniors and management! We are overworked, stressed, and we basically just drag ourselves to work because we signed a contract. But as soon as the contract’s done in six months or a year, most would end it there and leave! Though a few still tries and give it a chance, or maybe they have more patience and endurance than others, but they would still end up leaving after the next contract expires! No one makes it permanent here. It’s just unbearable. The animals could maybe absorb all the negativity, but dealing with everything and everyone here is exhausting!

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