An organization that needs to work on its culture, bad. - Support Team Modern Animal Employee Review

2.0
Jun 27, 2024
Recommend
CEO approval
Business Outlook

Pros

- Others who work on the support team are generally phenomenal. - There is a "we are in this together" attitude that makes the cons a tad more manageable. - The company's mission/vision is clear, and it feels impactful to work on such meaningful work.

Cons

- highly toxic office environment (this was mentioned by another reviewer, can confirm its true) filled with gaslighting, manipulation, and string pulling from behind the scenes - volatile leadership team that acts on emotions more often than facts - extreme lack of trust from senior leadership team, trickling down to employees - lack of transparency around company policies like PTO, pay, benefits for remote/hyrbid employees - support team members are often doing the work of 2-3 other roles that org did not want to back fill - Junior Senior Leadership Team/ Junior VPs who are making decisions that ultimately cause a lot of mismanagement, double work, ever-changing fires. - high bias in promotion process. those who promoted into higher level roles are typically favorited by senior-leaders, and are promoted more quickly with better compensation and less push back. Those who are not, are often denied a justified promotion/scope and still obtain additional job duties when someone quits. - little work-life balance, constant fires that are created/poked at by senior leaders the office side of the business was a web it took me months to untangle from, with the damage that was done to my mental health. I hope that those who work in the vet practices are not experiencing the same, that would break my heart.

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Modern Animal Response
2y
Thank you for taking the time to provide this detailed feedback. While we're encouraged by your sentiment about the camaraderie within the Support Team and how the company’s mission added meaning to your work, we do not take your critical feedback lightly. As we grow we recognize that the fast-paced environment of the Support Team can be challenging, and at times may require team members to wear multiple hats. We will continue to anchor to our value of Striving for Simplicity and are committed to improving transparency and efficiencies with our policies. Thank you again for sharing your honest feedback and for your contributions to the team during your time with us.

Explore other reviews about Modern Animal

5.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers. Good opportunity to build clinical and technical skills. Management values teamwork and open communication. Different types of cases. Competitive pay and benefits. Positive environment focused on quality patient care daily.

Cons

Emergency cases can change daily schedules

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I think the compensation is decent, with average hourly rate and medical insurance. Free and automatic Modern Animal membership which gives you discounts on product and services.

Cons

What you see on the outside, isn’t what it actually is on the inside! You see friendly faces and accommodating staff, assistants, and vets, but in truth, the workplace is hostile with demanding seniors and management! We are overworked, stressed, and we basically just drag ourselves to work because we signed a contract. But as soon as the contract’s done in six months or a year, most would end it there and leave! Though a few still tries and give it a chance, or maybe they have more patience and endurance than others, but they would still end up leaving after the next contract expires! No one makes it permanent here. It’s just unbearable. The animals could maybe absorb all the negativity, but dealing with everything and everyone here is exhausting!

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