Good Intentions, Disappointing Execution - Veterinarian Modern Animal Employee Review

-The day-to-day reality doesn’t reflect the leadership’s vision. Teams are overworked and stretched thin. -The business model (unlimited free exams and a 10% discount on services/products) creates pressure to upsell, which can compromise medical integrity and trust of members. -Frequent discounting of services devalues veterinary work and contributes to burnout. -Competitions and incentives designed to drive production create a sales-like environment that doesn't align with patient-centered care. -Expansion is being aggressively driven, often on the backs of clinic teams with minimal additional support. -Despite talk of work-life balance and sustainability, the reality rarely matches the rhetoric. -Area management lacks leadership skills and failed to provide the mentorship and support I was seeking when joining Modern Animal. -The company promotes a culture of alignment, but in practice, dissenting or critical feedback is discouraged if it doesn’t match the preferred narrative. -There’s a lot of lip service to Modern Animal’s “four commitments,” but profit clearly takes precedence. -There’s a strong push to maintain the perception that “everything is great,” but it became clear that many others across the organization were struggling just as much as I was. -The shift from salary to a production-based pay model undermines the company’s original mission of collaboration and balanced workload, and will limit future raises, as the current business model makes it difficult for veterinarians to consistently and ethically meet production goals.