Don't work for Call Center Dept. - Customer Service Representative (CSR) II Molina Healthcare Employee Review

Meaningful work, supportive coworkers, good benefits, professional growth opportunities, member-focused culture.

As with any healthcare organization, workloads can be busy during peak periods, but the experience gained is valuable.

The on boarding, orientation, initial training, compensation,401k, employee stock program, benefits, perks, the gym, and prior to the Pandemic the professional growth workshops. They offer merit increases and bonuses.

Cross training can be peer to peer and for short time, yet you are held accountable to master it and audited even if you had little training or experience. There are culture and values along with"no retaliation and no harassment" policies, however there is also no one to take your concerns to that is non-biased. No one to handle the work place bullies or hold management accountable(HR?conflict resolution?) They let the repeated problem people carry on for too long. They do sneaky lay-offs. The internal job posting seems good except, if you apply and you meet all the qualifications your manager or others can block you! They will let you apply to several positions, maybe even on your team or department and will not let you transition or go to another position. Management will not even tell you the reason they need you on the team and won't let you get hired on another team.