Good Foundation, Not Enough Support & Encouragement - Home Service Professional Molly Maid Employee Review

3.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

As home service professionals, we were all trained the same way and very well. I liked that I knew the expectations to pass my certification or test after I first started working. I liked that we had backup in the office if we were lost or confused and that we got to use company cars. I liked that the office posted positive customer comments about our team. Sometimes coworkers would encourage you to leave things you know needed to be done because they wanted to get done faster.

Cons

Sometimes management didn't have our back when things went wrong. Sometimes the girl giving estimates would tell customers that we would do things we weren't supposed to do or give them a cheaper price, which wasn't fair because we did the work and you get paid a percentage of what they charge the customer. Also, they pay you a tiny bit of what they charge the customer, but there's only so much room to grow. We also had negative comments posted PUBLICLY, which was embarrassing. Some people's paychecks bounced. There was a lot of drama and turn around (More the fault of coworkers than the company).

Explore other reviews about Molly Maid

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Staff Weekends off Weekly pay

Cons

Sometimes working later than anticipated

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Molly Maid Response
1d
Thank you for taking the time to leave such a great review! As the franchisor, we’re proud to see our brand represented by dedicated team members like you. Your experience reflects the commitment we strive to uphold across every franchise location. Your feedback inspires us to keep improving and delivering excellence together!
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Learning experience that provided a look into a house cleaning role, staff was vey considerate. I worked at this company in 2020.

Cons

Work was exhausting, would often clean 3 story houses. Consistently cleaned 3-5 houses a day. Customers would rarely tip.

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Molly Maid Response
1d
Thank you for your review. We are glad to hear you enjoyed the company training and staff. Each Molly Maid franchise remains committed to fostering a positive and supportive workplace culture. We encourage you to contact the individually owned and operated Molly Maid franchise with whom you interacted/applied to further discuss specifically what you encountered and work toward resolution.
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