1.0
Jul 2, 2019
Anonymous employee
Former employee
Malvern, PA
Recommend
CEO approval
Business Outlook
Pros
Atleast you are not unemployed!
Cons
Management sucks, they have zero to no knowledge about call centers. Brandon has no knowledge of loan servicing and may only be employed as a favor to someone. To ask him a question is to take to yourself. Christine will show interest in learning what you in the call center but is trying to make a corrupt company have basic policies and procedures. Everyone is on the phones miss informing customers of information all day. You can't call 2 people back to back and get the same answers. This call center in malvern won't be around long. It is poorly managed and operated. They no idea what work life balance is. Turn over here is very fast pace. Training is terrible.