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Thank you for taking the time to provide feedback; we respect your concerns and take them seriously. While we do have high expectations of all of our employees, we also actively encourage a work/life balance and our sales culture is focused on career development. While the sales process was pioneered at PTC, it has been refined significantly since based on years of research and data and has proven to deliver consistent success. However, we also acknowledge that this does require consistent hard work to master, especially in your first year at MongoDB.
Accounts are assigned based on a variety of factors and driven by merit, with managers devoting significant time to territory planning including reallocating accounts as needed to ensure all reps have an equitable opportunity to find success in their patch.
As the coronavirus spread to become a pandemic in early March, our team worked to adapt quickly in order to remain focused on serving our customers and identifying meaningful opportunities to add value even in challenging times. We adapted our sales strategy, revisited and refocused rep’s territories, provided additional support, training and communication and also introduced a mandatory work from home policy to ensure employee health and safety.
We would encourage you to get in touch with your People Partner or send an email to jess.katz@mongodb.com so that we can more fully understand and address your feedback on our culture. We are continuously working to create a culture of growth, learning, and development. We do this by providing support, coaching, enablement, and training for all employees and feedback is a key part of this process.