Pros
Employer annual match contributions to your 401k are excellent, which should be expected of a brokerage firm. Growth in my retirement savings has been more aggressive than with other employers in the past.
Cons
The average employee never sees anything of an annual bonus, not even around the holidays. Operations is seen as gruntwork and viewed as a liability more than as an asset. Despite what lip service management may give, the lack of competitive salaries does the talking. In a firm whose business is money, operations cost centers are the red-headed stepchild. Hard-working employees are recognized with printed certificates or mylar balloons instead of any real compensation or bonuses. Employee engagement activities are frivolous and only serve as a distraction to how unhappy most in the call center actually are.