Call Center job - Stock Plan Services Representative/Participant Relationship Manager Morgan Stanley Employee Review

Good work environment to work in

90% in the office for work that could be done at home.

You receive health benefits day one no waiting period. There estate processing is very good and takes over the entire process but you MUST keep an eye on the entire process to ensure it stays on track.

Zero to little training Must utilize there AI tool for far too many tries before being able to call a person who can answer your question. Poor middle management skill set not willing to hear or see when there is an issue. This could be solely in the branch where I am. Advisors who are past their prime who think old school If your FA doesn’t pay for your parking then you have to. Firm should at least pay for those CSAs who are registered