Pros
-Knowledgable leadership (if you're lucky) -USED TO be remote -Genuinely enjoyed speaking to customers day in day out -Great training program -GREAT BENEFITS: Health, Mental health, dental, and vision are top notch
Cons
- H.R. is inefficient. If issues come up, they'll delay responses and give you the run around and have to consult people others on how to perform their own job duties. -Be careful about getting paid. Make sure to track your hours. - Company doesn't espouse it's core values of "Do the right thing" and "Put the client first," when dealing with some clients and some of its own employees. (Not everybody of course. There are a few bad apples that make the entire department look bad. Some reps will hang up on cx's when handling issues that may "take too long" to resolve.)