Let Go After Product Retired - Customer Support Representative Morningstar Employee Review

4.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked with a good team, and managers. Both very supportive. Unlimited PTO as long as its used responsibly. Good work/life balance. Yearly raise, and bonus.

Cons

Yearly raise, and bonus does not match the amount of work put in. Its very disappointing when you are a dedicated employee who performs above expectations and only get a tiny raise and small bonus. The bonus was less than $2,000 every year (after taxes) and I worked there for 5 years. They retired a product and fired everyone who worked on it. Sure they provided a severance package but they lost many employees who had given the company years of commitment. After 5 years and always exceeding expectations, I was never offered a new position or opportunity for growth. Company does not like remote employees at all, and have become extremely strict with a hybrid schedule.

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Morningstar Response
3mo
Thank you for sharing your experience. We agree that compensation, recognition, and growth opportunities matter, and we regularly review pay and incentives in the context of role scope, performance, and market factors. As our business evolves, some product decisions are difficult. Any decision that impacts our team is never taken lightly. Per the comment about our in-office approach to working, we believe coming together in person matters, which is why we’ve set clear expectations around a four‑day in‑office schedule focused on collaboration and learning.

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