Customer Success Manager - Customer Success Manager Motive Employee Review

Great company and product. Shoaib is a great CEO

Hype and noise valued too highly

The people are the strongest part of the company. I’ve worked with talented, supportive teammates across product, sales, marketing, and design who genuinely care about solving difficult problems for customers. The mission is meaningful, and there are opportunities to work on products that have real-world impact. The pace is fast, which can be exciting if you enjoy building quickly and wearing multiple hats. There is also plenty of room to grow and take on responsibility if you’re proactive.

The company has grown quickly, and it sometimes feels like the organization hasn’t fully caught up. Priorities shift frequently, which can make long-term planning difficult and leave teams feeling reactive instead of strategic. Workloads can be heavy, and sustained urgency has led to burnout in parts of the organization. Communication between leadership and teams could be more consistent, especially around the reasoning behind major decisions and organizational changes.