Great Product, Internal Direction is Shifting - Customer Success Manager Motive Employee Review

2.0
Aug 30, 2022
Recommend
CEO approval
Business Outlook

Pros

-Great product and overall happy customers. -Supportive management for a while.

Cons

-Economic struggles have caused a shift in management to a more heavy micro-management style that is coming from the top down. -Company policies and metrics have become more strict from the top down within the last couple of months and verbal and written warnings are handed out very frequently. -Struggle to hit numbers as a company the last few months has caused volatility. What at first was an increase in headcount due to success and looking to IPO soon, quickly turned into seemingly looking to weed out employees (again, coming from top leadership down to individual contributors) to avoid paying severance packages with layoffs, by very quickly and frequently handing out verbal and written warnings. It's almost like a fast track to terminate employees to not have to pay out benefits involved in layoffs. -Lately, management has seemed to target specific employees and write them off, making it hard to change that narrative and be motivated to succeed without real, genuine support. -Highly saturated market and promises of growth and success / IPO with RSU's (restricted stock units) that keeps getting pushed back.

Explore other reviews about Motive

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and product. Shoaib is a great CEO

Cons

Hype and noise valued too highly

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are great. Good direct managers and team members that are all working towards your success.

Cons

Oversees SDR, support & OM lead to lack of quality and constant issues with customers and process. Constant pivots in account books, quotas, and KPIs lead to some AEs getting screwed with bad books, where others hoard good accounts. Inbounds are non existent and are supposed to be distributed on a round robin, but there is no transparency and a select few AEs have a significantly higher amount while others have none.

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