Bait and Switch - Mid-Market Customer Success Manager Motive Employee Review

1.0
Dec 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, bonuses and Stock options as the Carrot that got me to move.

Cons

Micromanagement, inexperienced managers, zero training other than the computer systems. Tell you one thing and do another. HR, Management and anyone above regular employee will not listen to employees. No mentoring! Unlimited PTO is a joke. It is offered as incentive but manager has right to approve or not. Guess what...usually they don't approve. When you do leave, I promise you will!! Even if you have been there for awhile, there is no stored vacation time to get paid out. Don't trust any company that says unlimited PTO. If you have seniority at your current company (I had 9 years!) Don't leave. Their grass is dead, painted green! if you know what I mean. :)

Explore other reviews about Motive

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and product. Shoaib is a great CEO

Cons

Hype and noise valued too highly

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are great. Good direct managers and team members that are all working towards your success.

Cons

Oversees SDR, support & OM lead to lack of quality and constant issues with customers and process. Constant pivots in account books, quotas, and KPIs lead to some AEs getting screwed with bad books, where others hoard good accounts. Inbounds are non existent and are supposed to be distributed on a round robin, but there is no transparency and a select few AEs have a significantly higher amount while others have none.

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