Micro managing, bait and switch employer - Customer Success Manager Motive Employee Review

1.0
Dec 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, bonuses, ambitious ideas.

Cons

Where does one start. At will employer, meaning for any reason they layoff and / or find ways to get rid of employees. Time and time again every year they layoff hundreds of workers. Beliwve ao that it looka like they are always hiring which raises the value of their eventual ipo. Nothimg works, over promise and under deliver micro manage although managers have no clue what thwy are doing so wndleas meetonga and reports that basically comes down to "busy work" for half of your day which takes away from cutomer care. My advice, run as fast as you can away from this train wreck of a company. Also lie abput unlimoted PTO lucky to get one day a season if you ask for it becuase its manager discretion and they always cannot give you the time.

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Motive Response
2y
We are sorry to hear about your experience at Motive. In addition to our unlimited PTO policy, employees are encouraged to add their work hours to their calendars and block out time for personal needs. We understand we can't be at our best if our team isn't at theirs. If you're willing, please contact us at opendoor@gomotive.com to help our continued growth.

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and product. Shoaib is a great CEO

Cons

Hype and noise valued too highly

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are great. Good direct managers and team members that are all working towards your success.

Cons

Oversees SDR, support & OM lead to lack of quality and constant issues with customers and process. Constant pivots in account books, quotas, and KPIs lead to some AEs getting screwed with bad books, where others hoard good accounts. Inbounds are non existent and are supposed to be distributed on a round robin, but there is no transparency and a select few AEs have a significantly higher amount while others have none.

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