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      Motive

      Engaged Employer

      Motive reviews

      Motive Billing and Collections - Collections Specialist Motive Employee Review

      3.0
      Apr 4, 2025
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mostly remote work. Pay with commissions can be somewhat reasonable if you are a consistent top performer. Management is mostly reasonable. Job security is also somewhat reasonable.

      Cons

      Extreme understaffing in the department. Base pay is extremely low at approx $400 a month which is below the market average leading to huge turnover in the subdepartments that do not get commissions. Insanely high KPIs which leads to customers getting very annoyed by the very frequent calls and messages which are almost at borderline harassment levels. Following the USA schedule which is used as an excuse to not grant the local Pakistani holidays and then on US holidays, many employees are still forced or obliged to work due to being heavily understaffed. The level of understaffing and low salaries are embarrassing for such a large company that is worth around $3 billion. Collectors are also expected to do work that is beyond the scope of collections. Collectors at Motive also do billing and support work. Some collectors also have to customize invoices and run external payments which is traditionally a billing role.

      avatar
      Motive Response
      1y
      Thank you for taking the time to share your feedback. We’re committed to continually improving the employee experience at Motive. To clarify, our Billing and Collections team operates during U.S. business hours to support our U.S.-based customers. Team members follow the U.S. holiday calendar and are also provided with two additional festive holidays aligned with local Pakistani traditions. In rare cases where critical business needs arise on a U.S. holiday, appropriate holiday pay is provided. We value the contributions of every team member and appreciate your perspective.

      Explore other reviews about Motive

      5.0
      Jun 28, 2026
      Acount executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and product. Shoaib is a great CEO

      Cons

      Hype and noise valued too highly

      4.0
      Jul 10, 2026
      Creative director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are the strongest part of the company. I’ve worked with talented, supportive teammates across product, sales, marketing, and design who genuinely care about solving difficult problems for customers. The mission is meaningful, and there are opportunities to work on products that have real-world impact. The pace is fast, which can be exciting if you enjoy building quickly and wearing multiple hats. There is also plenty of room to grow and take on responsibility if you’re proactive.

      Cons

      The company has grown quickly, and it sometimes feels like the organization hasn’t fully caught up. Priorities shift frequently, which can make long-term planning difficult and leave teams feeling reactive instead of strategic. Workloads can be heavy, and sustained urgency has led to burnout in parts of the organization. Communication between leadership and teams could be more consistent, especially around the reasoning behind major decisions and organizational changes.

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