Fake - Customer Service Manager (CSM) Motorola Solutions Employee Review

great company, great mission, great customers.

work life balance can be difficult when customers are in crisis

I highly value the autonomy I am given to manage my own workload, and I thoroughly enjoy collaborating with several of my talented colleagues.

That independence comes at a cost. The company is incredibly disorganized and siloed. Management will force lateral moves on you without asking; I've ended up balancing four different roles with absolutely no pay increase. Requests for fair compensation compared to the peers I trained were completely ignored. Territories change constantly, but zero training is provided. You are essentially left entirely on your own to figure it out.