Great culture and coworkers, poor management experience - Senior Desktop Support Mozilla Employee Review

The department has become a toxic environment under poor leadership under Chris S. The manager is hypocritical claims the team is a “family” and says he doesn’t want anyone to leave the service desk, but turns around and undermines employees behind their backs. Voicing ideas or opinions is often met with resistance or passive aggressive pushback. If the manager is out for a day, the team runs smoothly,suggesting the issue isn’t the staff, it’s the leadership. The need to control everything feels more like a power trip than genuine management.