Pros
Discount on parts. Relationship with customers.
Cons
No support from upper management. Good ole boy mentality rules often apply, play the game or get played. Impossible to fill positions, often a dozen stores fighting over 1 or 2 applications. Too many hands in the cookie jar - Each level of the company from the original purchase of an item marks it up and sells it to the next, some stuff is cheaper for the stores to go buy from Sams/Walmart than from the DC. Stores are forced to purchase supplies from an overpriced supplier. Amazon is gearing up to steamroll the brick and mortar stores like blockbuster of yesteryear. The company has a reactive attitude rather than proactive attitude. The entire company as a whole operates in independent cells where each area (major city/DC) operates essentially however it wants with no obligation to cooperate with the others, transfers within the company are virtually impossible unless you are at least management else you are told to quit and apply somewhere. Training is non-existent, absolutely quintessentially non-existent. All positions are at the mercy of whoever is around to teach them what they know and that extends to what they learned from others. There is no training standard and the online resources are outdated, laughable and looked down upon by management as a waste of time and associates are not given any time to actually invest in them. Compensation packages are below that of your average restaurant, company refuses to budge on paying one position more because it would mean adjusting the whole pay scale so they adhere to an outdated pay scale and can't understand why they can't get a single application when half a dozen places around the city are spamming the airwaves hiring for $6 more an hour.