My Three Weeks Working At The Morgue - Anonymous employee NAPA Auto Parts Employee Review

2.0
Feb 9, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

An acceptable place to work, and one that COULD have helped me keep my home of 23 years had things worked out. Delivery trucks were roadworthy, safe, and properly maintained (no questions asked, if something broke or wore out it was fixed asap). For the most part delivery vehicles were assigned, which as a life-long driver is appreciated and in my opinion greatly reduces vehicle neglect and abuse. Counter persons were highly knowledgeable and customers could find almost any part they needed in stock, but this had led to other issues (see Cons).

Cons

The building is a literal fire trap, wood structure with product (much of it flammable) so over-packed the isles are barely 2 feet wide, some exits blocked with product. A side door that take both hands to push open in the winter, and have to force open with your shoulder in the summer (has been that way for 20+ years!), and an inside "doorway" chiseled out of a concrete wall - no lintel or any structural framework. The occasional stray battery around a blind corner or the carpet tears that can hook your feet and throw you to the floor fast and hard. Owner is basically absentee (spends most of the summer months out riding around on one of his toys). Fellow employees were very competent and knowledgeable but are basically emotionally numb save for the occasional sarcastic quip. A very cold, gloomy and unfriendly atmosphere to work in. (Most longtime customers refers to the place jokingly as "The Morgue"). Employees under 6' tall will have much difficulty complying with some store policies. Mainly, as much inventory is packed to the ceiling, including heavy parts such as rotors. you are wisely forbidden to climb or straddle the shelves. For those shorter employees, this leaves using a step stool or ladder. The problem with this is you have a 3 minute time limit to weave and stumble your way through the half blocked isles, locate the correct part and race back with it. When playing Beat The Clock no one had time to replace the ladders in any designated location therefore it would take the next unlucky soul at least 3 minutes just searching for a ladder!

Explore other reviews about NAPA Auto Parts

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The hours are great compared to Autozone or O’reilly, the pay is much better compared to other auto parts retailers too. Anyone who complains about Napa Auot Parts doesn’t know what it’s like to work for their competitors. Unless you work for independent Napas I know their pay is different from corporate but I feel like this company actually cares about their employees and treats them fairly in regards to pay, and working here is much better and has a better work life balance compared to other retailers which is a plus. I can see myself making this a career and staying long term I love my job and what I do.

Cons

Tams sucks and catalog sucks, thats literally my only complaint about this company they need to upgrade the whole system and the way they do inventory and everything with regards to technology.

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

Cons

When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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