Would not recommend this job to anyone - Counterman NAPA Auto Parts Employee Review

2.0
Nov 28, 2010
Recommend
CEO approval
Business Outlook

Pros

A good reason to work for the comapany is depending on what location you are in you could probably work in an old run down building or in a brand new building. The location may also depend on what kind of customers you deal with. I really have no problem at all dealing with upset customers because they know that they should not be upset with me but more upset with the company. employee discount is very good. You get discounts on new cars, parts, computers, cell phones, etc..

Cons

In the location I work unfortunately, my coworkers are very immature from what I have seen. I know more knowledged than they do in the automobile field. They always ask me questions on things they dont know and its getting me annoyed. Area managers treat you like crap, they dont even say hi to you when they come into the building. They promise something that they will never do..... I could go on for ever telling you how bad it is to work for this company with very good reasons that can change your mind if you're planning on applying. All I could say is that if Management treated employees with respect and dignity I would highly recommend this job to ayone.

Explore other reviews about NAPA Auto Parts

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The hours are great compared to Autozone or O’reilly, the pay is much better compared to other auto parts retailers too. Anyone who complains about Napa Auot Parts doesn’t know what it’s like to work for their competitors. Unless you work for independent Napas I know their pay is different from corporate but I feel like this company actually cares about their employees and treats them fairly in regards to pay, and working here is much better and has a better work life balance compared to other retailers which is a plus. I can see myself making this a career and staying long term I love my job and what I do.

Cons

Tams sucks and catalog sucks, thats literally my only complaint about this company they need to upgrade the whole system and the way they do inventory and everything with regards to technology.

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

Cons

When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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