If you're a driver, its great! - Anonymous employee NAPA Auto Parts Employee Review

2.0
Oct 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistent work that you are generally compensated well for at the entry level. Paid time off (for now) Defiantly take advantage of the IN-HOUSE training.

Cons

- Short staffed with NO APPROVED over time permitted - Working under equipped with out-dated POS/ diagnostic tools - Driving poorly maintained vehicles - Being denied proper compensation by having bonuses/status increases/promotion requirements changed constantly. - HAVING TO WRITE APOLOGY LETTERS to upper management for not selling enough "know how to ask" promotional products (Yeah that's why I did HUNDREDS of hours of automotive training - TO SELL A $3 CAN OF DEGREASER!). - They recently shut down all employee charge accounts. - No pension programs - Stupid expensive benefit programs (It would cost 2 WEEKS pay EVERY MONTH just for basic coverage. That would literally be working 1/2 a year with-out pay for "insurance" that MIGHT be able to be used some day for a QUALIFIED reason!) -Workman's Comp is a joke (I had an injury that required IMMEDIATE attention and to pay over $600 completely out of pocket because the doctor wasn't "approved". Thanks HR.) Its the corporate side of this business that ruins it. Anything you excel at you become responsible for with-out compensation. DO more get paid LESS. Drivers don't have half the training that I do, only have to go from point A to point B, don't have to handle money, don't have to deal with shop owners or management, don't have to do hours of research and figure out logistics - making phone call after phone call, don't have to "push" products, reset store plan-o-grams, keep track of inventory, handle any paper work or shipment of returns back to manufacturers, etc, etc. They have the bare minimum amount of product responsibility and customer service; YET, most of them are paid better. The work to reward ratio sucks.

Explore other reviews about NAPA Auto Parts

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The hours are great compared to Autozone or O’reilly, the pay is much better compared to other auto parts retailers too. Anyone who complains about Napa Auot Parts doesn’t know what it’s like to work for their competitors. Unless you work for independent Napas I know their pay is different from corporate but I feel like this company actually cares about their employees and treats them fairly in regards to pay, and working here is much better and has a better work life balance compared to other retailers which is a plus. I can see myself making this a career and staying long term I love my job and what I do.

Cons

Tams sucks and catalog sucks, thats literally my only complaint about this company they need to upgrade the whole system and the way they do inventory and everything with regards to technology.

3.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

Cons

When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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