Pros
Like prison, harsh environments can create strong bonds, so you may at least make some very good friends.
Cons
This is, without question, one of the most racist and toxic organisations I have ever encountered. Diversity is not taken seriously here. It feels like nothing more than a hollow slogan and a tick-box exercise used for appearances rather than genuine action or accountability. The culture is deeply unhealthy. Disrespect is tolerated to an alarming degree, and there were times when even clients could speak to staff in a degrading and unacceptable manner without any meaningful intervention. What shocked me most was not just the behaviour itself, but the complete lack of resolve to address it. Abuse was normalised, excused, or quietly ignored. I once saw a post from a colleague speaking publicly about mistreatment by a manager and thought it sounded unbelievable. It did not seem so unbelievable once I found myself on the receiving end of similar conduct. That was when it became painfully clear that the problem was not isolated. It was cultural. The workload was also beyond unreasonable. Four-person shifts were repeatedly left to one person, yet the expectations stayed exactly the same. Working over 14 hours was treated less as a warning sign of failure in management and more as an opportunity to blame the exhausted person left holding everything together. Staff were criticised for lack of manpower despite having absolutely no control over hiring, retention, or resourcing. It was dysfunction disguised as business as usual. Speaking up was not encouraged. In fact, it felt actively punished. Raise a concern and you risk finding yourself under scrutiny instead of the people creating the problem. HR did not inspire confidence as a route to fairness. If anything, it felt like another reason to stay quiet. The leadership culture is the sort of thing people describe in horror stories about toxic workplaces, except here it is not exaggerated for effect. It is simply how things are. Poor leadership, lack of accountability, performative values, and a working environment that drains people while pretending the problem is them. My advice is simple: avoid this company if you can. Do not be distracted by the branding or the corporate language. If you are already there and have no immediate way out, document everything. Save emails. Keep notes. Record dates, times, witnesses, and wording. If the day comes when you need to protect yourself or escalate matters through ACAS or any formal process, you will need evidence. Otherwise, keep your head down, take what you can from the experience, and work on your exit.
