Used to be a great job - Customer Support NEOGOV Employee Review

2.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary Snacks and lunch provided 3/5 days Time off

Cons

To much Micromanaging To many programs a CS1 Agent needs to know No real advancement

Explore other reviews about NEOGOV

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work-life balance, excellent benefits, decent salary, true open-door policy, upper management/c-suite are amazing human beings.

Cons

There are no cons here.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Aggressive commission structure. If you get a low quota as a first year seller you can make decent money

Cons

Maybe 2 competent people in all of leadership. Pay is underwhelming

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